Direct Debits, also called debit orders, is the simplest and most cost effective way to collect payment from your debtors. As a debit order bureau, Direct Debit sets the standard for NAEDO and EFT debit order collection in South Africa.
Direct Debit offers a comprehensive debit order system solution, from initial advice and account set up, through to the processing of debit orders and depositing funds collected into your account.
Direct Debit provides a low cost, transparent fee structure with highly competitive rates. Our focus is specifically on high volume debit order processing.
Frequently Asked Questions
Below are some frequently asked questions and answers feel free to contact us should you require any further information:
Should I use a bank or a bureau?
Using a debit order bureau provides numerous benefits over a bank:
Not every bank provides a debit order service – and it’s often difficult to get advice on how to get started as well as the costs involved.
Setting up can take forever, with the lack of communication and poor support leading to huge delays.
If your business hasn’t been established for long and has a sales turnover of less than R1 million, they may not even consider your application not to mention the security deposits involved.
How long do you retain funds for before paying out?
The retention of funds is dependent on your risk profile as well as the security you are able to provide.
Should you provide adequate security your funds will be released on the first business day after your debit run or in the case of NAEDO, on the next business day after your last day of tracking.
How are securities handled?
We usually require a security deposit of 10-20% the total billing run in a single month.
Securities are negotiated on an individual basis and we do have options for businesses who are unable to provide any form of security.
Why can you not be reached telephonically?
We can be reached telephonically 24/7/365.
We however restrict telephonic support to clients only. If you wish to chat to us then please complete our request for quotation form and fax or email it to us.
An account representative will contact you within 24 hours.